• Client Relations Administrator - 6 Month FTC

    Job Locations UK-London
    Job ID
    # of Openings
    Business Entity
    Octopus Investments
    Customer Service
    Temporary Full-Time
  • Overview

    Working within our Client Relations Team you, this role sits within the Support Team. We are seeking a strong Administrator with a keen interest in Investment Products to answer customer email queries from a central mailbox within an agreed timeframe. You will be supported by two very experienced colleagues and full training will be provided. It is not essential to have previous experience in Financial Services but this would be desirable.


    • Answer customer email queries from a central mailbox on a daily basis within agreed timeframe
    • Take ownership of all queries from start to finish keeping customers updated throughout the process
    • Liaise closely with various departments around the business in order to resolve queries
    • Log all contact and customer feedback on our CRM system
    • Adhere to regulatory and business standards on all written communications
    • Help the team deliver a customer experience that is industry leading
    • Help create a professional but fun environment for you and your colleagues



    • Strong Administrator with proven experience in answering high volumes of emails
    • Inbox management
    • Must be customer focused and enjoy helping others
    • Ability to extract and understand written information
    • Excellent writing skills, as well as the ability to communicate and collaborate effectively
    • Experience in prioritising work load and juggling high volumes
    • Ability to consistently meet tight deadlines
    • Strong work ethic



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