• Recoveries Manager

    Job Locations UK-London
    Job ID
    # of Openings
    Business Entity
    Octopus Property
    Octopus Property
    Permanent Full-Time
  • Overview

    The Servicing team plays a crucial role in all post completion activity collaborating with colleagues in Finance, Sales and Credit. The priority is to maintain excellent relationships with customers and advisors following completion of their loan through to redemption to ensure that we maintain our award-winning service levels, even as we continue to grow.


    We are looking to appoint a new Recoveries Manager who will be responsible for managing payment performance, arrears management and recommending strategies for default cases (including enforcement if appropriate).




    • Managing all aspects of loans being placed into recoveries.
    • Responsible for receiverships + litigation strategies.
    • Propose property workout solutions to litigate losses.
    • Analysing and suggesting any provisions to loans.
    • Shortfall recovery.
    • Producing forecasts of redemption activity and liaising with the finance department accordingly.
    • Supporting with portfolio analysis & oversight, including watch list monitoring



    • Must have experience of dealing with loans in recoveries, including customer interaction
    • Must have knowledge of the mortgage industry ideally from an alternative lender.
    • Must have experience of working closely with solicitors and receivers.
    • Experience of developing and presenting strategies.
    • Negotiating experience.
    • Experience working in a fast paced environment.
    • Strong and flexible work ethic.
    • Exceptional and high quality interpersonal skills for this outgoing team.
    • Confident with technology, with relevant IT knowledge (esp. Microsoft Office).
    • Detail orientated.

    Our Values and DNA


    At Octopus we don’t just focus on what we do but also how we do it. Everyone shares our values of being straightforward, helpful and bold. And while these are the principles that guide us as an organisation, our DNA goes even further, by revealing our inner strengths:

    • We are loyal: we fully buy-in to the company’s vision and believe in everything that Octopus stands for.
    • We are respectful: we live and breathe the Octopus values of being helpful, straightforward and bold.
    • We are resilient: we have an inner strength that means we never give in.
    • We are intellectually curious: we seek to understand how the world works and we’re always learning, adapting and improving.
    • We understand who our customers are: and because we know them really well, we always give them our very best.



    What we offer


    Octopus has built an exciting and inclusive high-performance culture where employees feel empowered. This means we welcome discussions around flexible working hours. We also understand the value of diversity, and we have a team dedicated to promoting gender, ethnic, socio-economic, LGBT and disability equality, to make sure we back up our words with actions.

    All Octopus employees are given the opportunity to develop new skills, aim higher and accelerate their careers.










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