• Client Relations Specialist

    Job Locations UK-London
    Job ID
    2018-1992
    # of Openings
    1
    Business Entity
    Octopus Investments
    Category
    Customer Service
    Type
    Permanent Full-Time
  • Overview

    You will sit within an established team of highly skilled product and customer service experts with the ability for career development within this department.

    You will complete a training programme in order to obtain the skills and knowledge to become a product expert within the team and overall business. We empower you to break the mould and deliver exceptional service by connecting with your customers on a personal level.

     

    Responsibilities

    About the role

     

    We're looking for a Client Relations Specialist to work within Octopus Investments.

    • Resolve all inbound and outbound phone queries from our range of customers (ie investors or professional third parties), ensuring the customer is always at the heart of everything you do
    • Help us really understand our customers and our business by regularly gathering feedback. You are empowered to propose improvements (process/ systems/ service/ literature etc.) to enhance the customer experience.
    • Break the mould by using your natural flair to engage with your customers, achieving trust and loyalty within a typically corporate sector
    • Be self-motivated to keep up to date with Octopus’ products and services, as well as industry knowledge

    About you

     

    What you’ll need to be successful:

    • Substantial experience of a similar role within customer service and/or financial services
    • You should have or be willing to gain knowledge relating to regulatory requirements
    • Self-motivated with the ability to work in a fast-paced environment

    Qualifications

    And to really stand out from the crowd:

    • Desire to gain industry qualifications
    • Recognition/awards for customer service

    Our values and DNA

     

    At Octopus we don’t just focus on what we do but also how we do it. Everyone to shares our values of being straightforward, helpful and bold. And while these are the principles that guide us as an organisation, our DNA goes even further, by revealing our inner strengths:

     

    We are loyal: we fully buy-in to the company’s vision and believe in everything that Octopus stands for.

    We are respectful: we live and breathe the Octopus values of being helpful, straightforward and bold.

    We are resilient: we have an inner strength that means we never give in.

    We are intellectually curious: we seek to understand how the world works and we’re always learning, adapting and improving.

    We understand who our customers are: and because we know them really well, we always give them our very best.

     

    What we offer

     

    Octopus has built an exciting and inclusive high-performance culture where employees feel empowered. This means we welcome discussions around flexible working hours. We also understand the value of diversity, and we have a team dedicated to promoting gender, ethnic, socio-economic, LGBT and disability equality, to make sure we back up our words with actions. All Octopus employees are given the opportunity to develop new skills, aim higher and accelerate their careers.

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