It’s an exciting time of opportunity and change in Property’s Servicing team, as we strive to improve not just what we do, but how we do it. Everyone in the team needs to embrace technology as we work towards becoming fully digitised.
The Servicing team plays a crucial role in all post completion activity collaborating with colleagues in Finance, Sales and Credit. The priority is to maintain excellent relationships with customers and advisors following completion of their loan through to redemption to ensure that we maintain our award-winning service levels, even as we continue to grow. The role will balance difficult decision making expected within a lending business.
You will be responsible for managing your own case load, including payment performance, arrears management and recommending strategies for default cases (including enforcement if appropriate)
What you’ll need to be successful
Our values and DNA
At Octopus we don’t just focus on what we do but also how we do it. Everyone to shares our values of being straightforward, helpful and bold. And while these are the principles that guide us as an organisation, our DNA goes even further, by revealing our inner strengths:
What we offer
Octopus has built an exciting and inclusive high-performance culture where employees feel empowered. This means we welcome discussions around flexible working hours. We also understand the value of diversity, and we have a team dedicated to promoting gender, ethnic, socio-economic, LGBT and disability equality, to make sure we back up our words with actions. All Octopus employees are given the opportunity to develop new skills, aim higher and accelerate their careers.