• Client Relations Associate

    Job Locations UK-London
    Job ID
    2018-1916
    # of Openings
    1
    Business Entity
    Octopus Investments
    Category
    Customer Service
    Type
    Permanent Full-Time
  • Overview

    At Octopus we’re transforming the industries we operate in and improving the lives of millions of people. We’ve built market-leading positions in a number of specialist sectors, including smaller company financing, renewable energy, healthcare and property finance. We employ 750 people and manage more than £7.8 billion on behalf of more than 60,000 investors. Our products don’t just help real people solve real life problems, they also make a positive impact on the world around us.

     

    The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Our aim is to have an impact in everything we do, and to make a vital contribution to the UK economy by helping people, companies and institutions generate wealth. And we’re always on the look-out for smart, talented people who share our values.

    Responsibilities

    Essential Job Functions

    • Answer customer email queries from a central mailbox on a daily basis within agreed timeframe
    • Take ownership of all queries from start to finish keeping customers updated throughout the process
    • Liaise closely with various departments around the business in order to resolve queries
    • Log all contact and customer feedback on our CRM system
    • Adhere to regulatory and business standards on all written communications
    • Help the team deliver a customer experience that is industry leading
    • Propose improvements to our processes/systems that will improve the customer experience by listening to customers and clearly identifying their needs
    • Help create a professional but fun environment for you and your colleagues

    Qualifications

    Job Specific Experience/Technical Skills/Abilities

    • Previous experience in customer service essential
    • Must be customer focused and enjoy helping others
    • Ability to extract and understand written information
    • Excellent writing skills, as well as the ability to communicate and collaborate effectively
    • Experience in prioritising work load and juggling high volumes
    • Ability to consistently meet tight deadlines
    • Strong work ethic

    Our values and DNA

     

    At Octopus we don’t just focus on what we do but also how we do it. Everyone to shares our values of being straightforward, helpful and bold. And while these are the principles that guide us as an organisation, our DNA goes even further, by revealing our inner strengths:

     

    We are loyal: we fully buy-in to the company’s vision and believe in everything that Octopus stands for.

    We are respectful: we live and breathe the Octopus values of being helpful, straightforward and bold.

    We are resilient: we have an inner strength that means we never give in.

    We are intellectually curious: we seek to understand how the world works and we’re always learning, adapting and improving.

    We understand who our customers are: and because we know them really well, we always give them our very best.

     

    What we offer

     

    Octopus has built an exciting and inclusive high-performance culture where employees feel empowered. This means we welcome discussions around flexible working hours. We also understand the value of diversity, and we have a team dedicated to promoting gender, ethnic, socio-economic, LGBT and disability equality, to make sure we back up our words with actions. All Octopus employees are given the opportunity to develop new skills, aim higher and accelerate their careers.

     

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