About Octopus Healthcare
Octopus Healthcare’s mission is to transform healthcare, creating brilliant environments that improve people’s health and wellbeing, enabling a level of care you’d recommend to your loved ones.
We are one of the UK’s leading healthcare investors, with a goal to double our funds under management from £1.5bn to £3bn over the next three years. We’re also a very different type of healthcare investor: we take a long-term, partnership approach, and invest across three core sectors of doctor’s surgeries, care homes and retirement living. We’re a team of 60 people and growing strongly.
About the role
We’re recruiting a Head of Customer to ensure we stay consistently connected with everyone that experiences us across the UK and Ireland. This person will be responsible for overseeing and enhancing all our customer interactions, whether the customers be tenants in buildings we own (like doctors), healthcare entrepreneurs, land owners, the NHS, advisors or the institutional investors in our funds. As well as heading up all things customer, you will also be responsible for Octopus Healthcare’s marketing and product management. The Head of Customer will report directly to the CEO of Octopus Healthcare, have budget responsibility, and manage two reports, being a marketing executive and a product manager (who is responsible for rolling out new customer-focussed technology across Octopus Healthcare). The Head of Customer will also link in with key Octopus group teams, such as group marketing/brand, public affairs/lobbying and public relations/media. In addition, the Head of Customer will manage key external supplier relationships (such as creative/design, PR, etc.).
What you will do
Who you are
What you will need
Random acts of kindness make the workplace a better place. So, go out of your way to be helpful, and give people reasons to smile.
Life is complicated enough. Don’t make it harder for yourself, or for others. Sometimes the simplest approach works wonders.
Every great business started with a flash of inspiration. If you’ve got a great idea, don’t keep it to yourself.
At Octopus, we recognise the importance of embracing diversity in order to create a high performance culture.