What you will be doing
The Business Process Lead (BPL) will play a crucial role in optimising the numerous steps that comprise the customer journey, seeking to blend the best of technology, people and clever design. Working with colleagues in Sales, Credit, Operations and customers, the priority is to ensure our customers’ applications get from start to finish as smoothly as possible, so that we maintain our industry leading service levels whilst we grow. The BPL will aslo act as primary change agent within Octopus Property for all things digital.
As we strive to improve not just what we do, but how we do it, everyone in the team needs to embrace technology as we work towards becoming fully digitised. We believe it’s possible to use customer-friendly technology to unleash the true potential within our fantastic lending teams and create smooth, efficient and flexible customer journey.
The successful candidate will act as the catalyst to bring this ambition to life, meaning that communication and change leadership are integral aspects of the role.
It’s not about ticking over or gently getting by – we want to take big strides and create a business that you’ll be proud to be part of, recognised as the best at what it does by customers and competitors alike.
A broad range of activities that fall in scope including: processing of new loan enquiries, full applications, AML/KYC, credit searches, workflow, case tracking, 3rd party integration, loan completions, document management and all associated customer and broker touchpoints.
Reporting line is to the Chief Operations Officer
Job Specific Experience/Technical Skills/Abilities
If you got this far, then you probably have all of the following, but just in case: