Senior Client Servicing Officer

UK-London
Job ID
2017-1777
# of Openings
1
Business Entity
Octopus Investments
Category
Operations
Type
Temporary Full-Time

Overview

At Octopus we’re transforming the industries we operate in and improving the lives of millions of people. We’ve built market-leading positions in a number of specialist sectors, including smaller company financing, renewable energy, healthcare and property finance. We employ 500 people and manage more than £6 billion on behalf of more than 50,000 investors. Our products don’t just help real people solve real life problems, they also make a positive impact on the world around us.

 

The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Our aim is to have an impact in everything we do, and to make a vital contribution to the UK economy by helping people, companies and institutions generate wealth. And we’re always on the look-out for smart, talented people who share our values.

 

The Client Servicing team are positioned within Client Operations, overseeing the successful take on of new clients, new investments and cash management. The team work closely with the Sales and Client Relations team to ensure the client experience is as smooth as possible. A range of regulatory requirements must be adhered to, as well as identify opportunities to streamline the processes and enhance current technology, in order to effectively manage stakeholder expectations.

Responsibilities

  • Act as a subject matter expert and champion for a specific product such as EIS, ISA etc. providing guidance to other team members.
  • Attend the Virtual Team Meeting of the product acting on behalf of the Client Servicing Team. Communicate minutes and relevant information of the meetings via email and at the team meetings.
  • Analyse system development areas/processes improvements and liaise with Operational Change and the Continuous Improvement project stream.
  • Ability to generate, interpret and present Team MI, as well as analyse trends on areas affecting the team when required.
  • When required, deputise for the Client Servicing Manager.
  • Be a mentor for new joiners and work with them to complete their training plans and obtain competency sign-off.
  • Capture client details and instructions from application forms. Liaise with financial advisers to procure necessary information and documents to support the client’s application. Interact with our internal customer teams to ensure the relevant people are kept aware of applications currently being processed.
  • Obey regulatory requirements, ensuring AML checks are completed and client money is dealt with adequately.
  • Ensure that the initial funds received from the client are applied to the client account and that any fees are processed correctly within required timescale. Accept cheques for deposit and check accuracy of deposit slips.
  • Process cash withdrawals via Cheque/Bacs/Chaps Payments.
  • Run Direct Debit processes and income runs.
  • Manage the clearance and investigation of Residual cash balances on Client portfolios.
  • Monitor Client Money Bank accounts.
  • Eliminate manual workarounds, implementing single processes as much as possible.
  • Communicate with advisers/custo­mers when required by telephone, email and letter.

Qualifications

  • Previous mentoring or team management experience necessary.
  • Strong attention to detail and/or data entry.
  • Excellent problem-solving and organisational abilities.
  • Ability to work as part of a team and adapt to the needs of the team as they arise.
  • A willingness to take ownership and coordinate between internal/external customers.
  • Strong oral and written communication skills.
  • Prior knowledge of regulatory requirements surrounding anti-money laundering (AML), Client Money Rules and Regulations (CASS), ISA rules and subscription limits/restrictions.
  • An understanding of the financial adviser industry and Retail Distribution Review (RDR).
  • Previous experience in Financial Services desired.
  • Knowledge of Microsoft Office products, in particular Excel and PowerPoint.

Our Values:

 

Be helpful
Random acts of kindness make the workplace a better place so, go out of your way to be helpful, and give people reasons to smile

 

Be straightforward
Life is complicated enough. Don’t make it harder for yourself, or for others. Sometimes the simplest approach works wonders.

 

Be bold
Every great business started with a flash of inspiration. If you’ve got a great idea, don’t keep it to yourself

 

At Octopus, we recognise the importance of embracing diversity in order to create a high performance culture.

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