Account Manager - Retention Team

UK-London
Job ID
2017-1720
# of Openings
2
Business Entity
Octopus Investments
Category
Sales/Business Development
Type
Permanent Full-Time

Overview

About Octopus

 

At Octopus we’re transforming the industries we operate in and improving the lives of millions of people. We’ve built market-leading positions in a number of specialist sectors, including smaller company financing, renewable energy, healthcare and property finance. We employ over 500 people and manage more than £6 billion on behalf of more than 50,000 investors. Our products don’t just help real people solve real life problems, they also make a positive impact on the world around us.

 

The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Our aim is to have an impact in everything we do, and to make a vital contribution to the UK economy by helping people, companies and institutions generate wealth. And we’re always on the look-out for smart, talented people who share our values.

 

Responsibilities

This is an opportunity to be part of a growing team with a huge strategic significance for Octopus. As part a team of 3 people and reporting to the Sales Development Director, this role will include responsibility for designing and implementing client-focused strategies to drive up the rate of retention of Octopus funds under management at key points in the customer journey (for example, following the death of an IHT investor).


The role would suit an individual with a passion for delivering excellent customer service and who shows a sales-oriented desire to be recognised for delivering a positive commercial outcome for the business. Sales Training and on the job coaching will be provided for candidates new to Sales.

 

Through the delivery of excellent customer service and the efficient dissemination of information about the potential benefits of retaining investments with Octopus, drive up the rate of retention of funds following the death of investors.

  • Build a clear understanding of the current deceased investor process across the Marketing, BDM, Operations and Client Relations teams
  • Map the process and identify areas for improvements in the delivery of information to executors, beneficiaries, solicitors acting for deceased estates and financial advisers
  • Open up clear channels of telephone, email and/or written communication with these stakeholders to communicate the potential benefits of retention
  • Deal sensitively with representatives of deceased investors, showing empathy and providing excellent customer service at what may be a challenging time for them 
  • Devise and execute a process for identifying business development opportunities with stakeholders that we communicate with as part of the deceased and probate process (e.g. solicitors and financial advisers)
  • Participation in mandatory training and at team/company meetings

Qualifications

  • Passion and aptitude for delivering excellent customer service
  • Sales-oriented hunger to deliver successful commercial outcomes for the team and wider business
  • Flawless email, and telephone-based communication skills
  • Demonstrable ability to work cross-functionally to further team objectives
  • Ability to build a strong understanding of the current deceased and probate processes (both internal and external) 
  • Drive, ambition and self-motivation
  • Clear, concise and articulate with an ability to be influential/persuasive when needed
  • High quality interpersonal skills with honesty and integrity in your style
  • Highly confident telephone manner
  • Robust process skills with a flexible work ethic 

Our Values 

 

Be helpful

Random acts of kindness make the workplace a better place. So, go out of your way to be helpful, and give people reasons to smile.

 

Be straightforward
Life is complicated enough. Don’t make it harder for yourself, or for others. Sometimes the simplest approach works wonders.

 

Be bold
Every great business started with a flash of inspiration. If you’ve got a great idea, don’t keep it to yourself.

 

 

 

At Octopus, we recognise the importance of embracing diversity in order to create a high performance culture.

 

 

 

 

 

 

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